Privacy Policy

1. Introduction

NexVault ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital asset management platform.

Please read this Privacy Policy carefully. By accessing or using NexVault, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, and password when you create an account
• Identity Verification: Government-issued ID, proof of address, and other KYC documentation when required
• Financial Information: Wallet addresses, transaction history, and balance information
• Communication Data: Records of your communications with our support team

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Platform
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Sensitive Information

When you import an external wallet, we may temporarily process your seed phrase for verification purposes. Seed phrases are encrypted and stored securely with restricted access.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Platform and services
• Account Management: To create and manage your account, process transactions
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Compliance: To comply with legal obligations, including AML and KYC requirements
• Communication: To send you service updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Marketing: To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Platform
• Legal Compliance: When required by law, subpoena, or government request
• Safety and Security: To protect the rights, property, or safety of NexVault and our users
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure, encrypted storage of seed phrases
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors affecting retention include:

• Account activity and status
• Legal and regulatory requirements
• Dispute resolution and enforcement needs
• Business operational requirements

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@nexvault.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

NexVault is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: